Play Responsibly, Stay in Control

Recognising a Problem – Self-Check Questions

Ask yourself honestly: Do you chase losses by playing longer or betting bigger? Have you borrowed money, sold something or used bill money to play? Do you hide how much you play or how much you lose from family or friends? Do you gamble to escape stress, boredom or sadness? Do you need larger bets to feel the same excitement? Have you missed work, lost sleep or skipped time with family because of gambling? One 'yes' means it is worth talking to someone.

Protecting Minors

This site is for players aged 18 and over only. If you share a computer or device with someone under 18, filtering software can block access to gambling websites. Programs like Net Nanny or Gamban are simple to install and update. Contact support if you suspect a minor has accessed the platform. The account will be closed and any deposits refunded. Keeping gambling away from young people is everyone’s responsibility, and the tools are free and easy to use.

The Money Facts

Gambling is entertainment that costs money – it is not a way to earn income. The odds always favour the operator over any long run, whether you win or lose today. No system, lucky streak or staking plan changes that mathematical reality. Think of every ringgit you spend on the platform as the cost of the entertainment, the same way you pay for a movie ticket or a meal. If you stop having fun or start worrying about the cost, it is time to step back and use the tools above.

Where to Get Help

A doctor or a licensed counsellor can listen without judgement and point you toward support that fits your situation. Free, confidential help is also available from organisations that work internationally. Search for Gamblers Anonymous, GamCare or Gambling Therapy by name to find their websites. The hardest step is often telling one person you trust – a friend, partner or family member. You do not need to have all the answers. Just saying the words out loud starts the process. These services and people are there to help, not to judge.

Tools That Limit Your Spend

You can set a deposit limit on the platform – daily, weekly or monthly. Go to your account settings or contact support to request one. A tighter limit applies at once, but raising a limit takes a cooling-off period of several days before it works. Loss limits and session time limits work the same way. You can also turn on reality-check reminders that pop up during play. These tools stop you from spending more time or money than you planned, and they stay until you change them.

Taking a Break – Cooling-Off and Self-Exclusion

A cooling-off period locks your account for a short time – weeks or months – with no access to the lobby. You choose the length, and it cannot be cancelled early. Ask support to set this up, and they will confirm it in writing. Self-exclusion is a longer break, usually six months or a year. It closes your account completely for that term. There is no way to lift it early. You must request self-exclusion in writing from support, and they will guide you through the process.

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